pandawaPrivacy Policy

This page describes what we collect when you use pandawa and how we keep that data protected. Our commitment to privacy underpins every interaction you have on our platform—from account opening through deposits, withdrawals, sportsbook activity, live-dealer gameplay, slots, and esports markets. We recognize that your personal information is sensitive; we treat it with care and transparency.

We at pandawa collect only the information necessary to verify your identity, process your payments (via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), and deliver our services compliantly. We do not sell your data to third parties. We do share data with payment processors, KYC verification providers, and regulatory bodies where law requires. This policy explains what we collect, how we use it, and your rights over your information.

Our data practices comply with local privacy laws and international standards. If you have questions about how we handle your data, contact our privacy team at any time. Your trust in pandawa depends on our honesty about data collection and protection; we take that responsibility seriously.

Data We Collect on pandawa

When you open an account on pandawa, we collect your email address, full name, date of birth, phone number, and national ID or passport number. These details are required for identity verification (KYC) and regulatory compliance. We also collect your postal address, which we use to verify your residence and process withdrawals.

During deposit, we receive payment information from your chosen method—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. We do not store full payment card or wallet credentials; we retain only transaction identifiers and confirmation records. Payment processors (not pandawa) hold sensitive payment data and manage encryption.

We collect your gaming activity: wagers placed, markets selected, outcomes, account balance, and transaction history. This data helps us calculate cashback, verify tier progression, manage bonuses, and detect fraud. We also log your IP address, device type, browser, and access times for security and compliance purposes.

Cookies & Tracking

Our site uses cookies to remember your login session, store user preferences, and track site usage for analytics. We use first-party cookies (set by pandawa) to enhance your experience. We do not use third-party tracking cookies for advertising. If you disable cookies, some pandawa features may not function correctly. You can manage cookie settings via your browser preferences.

How We Use Your Data & Third-Party Sharing

We use your data primarily for four purposes: (1) account verification and identity confirmation, (2) payment processing and withdrawal settlement, (3) fraud detection and abuse prevention, and (4) regulatory reporting. We do not use your personal data for marketing emails or promotional calls unless you opt in separately.

We at pandawa share your data with the following categories of processors: payment providers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks) receive transaction details to process deposits and withdrawals; KYC verification services receive ID and address documents to confirm your identity; and anti-fraud partners receive transaction patterns to detect suspicious activity. We share data with regulators and law enforcement only when legally required.

We at pandawa do not sell your personal data to advertisers, brokers, or any third party for commercial gain.

Data Retention & Your Rights on pandawa

We retain your account data for as long as your account is active and for a period afterward to comply with regulatory and tax obligations. When you close your account, we retain transaction records for the legally mandated period (typically five to seven years). You have the right to request access to your personal data, correct inaccuracies, and request deletion where legally permissible. To exercise these rights, contact our privacy team.

Security & Data Protection

We at pandawa use SSL encryption for all data in transit (between your device and our servers). Our servers are protected by firewalls, intrusion detection systems, and access controls. Employee access to personal data is limited to roles that require it; all staff sign confidentiality agreements. We conduct regular security audits and penetration testing. However, no online system is completely secure; we cannot guarantee absolute protection against all attacks. If you suspect a data breach affecting your account, notify us immediately.

Cross-Border Data & Jurisdiction

Our servers may be located outside your jurisdiction (e.g., in Southeast Asia, Europe, or the United States). By using pandawa, you consent to your data being transferred and processed outside your country of residence. We ensure all transfers comply with applicable data protection standards. Your local privacy law may not protect data processed abroad; we undertake to apply equivalent protections regardless of server location.

Policy Updates & Contact

We may update this policy from time to time to reflect new practices, legal requirements, or platform changes. Material changes are communicated via email to your registered address. Continued use of pandawa after policy changes constitutes acceptance of the updated policy. If you have privacy questions or wish to exercise your data rights, contact our privacy team through your account support channel. We at pandawa aim to respond to all data requests within standard timeframes required by law.

• We collect email, name, date of birth, ID, phone, and address for account verification.
• We do not store full payment card or wallet credentials; payment processors handle that data.
• We use cookies for session management and analytics, not for third-party advertising.
• We share data with payment processors, KYC providers, and regulators only as required.
• We use SSL encryption and firewalls to protect data in transit and at rest.
• You have the right to access, correct, and request deletion of your personal data.
• Our servers may be located outside your jurisdiction; we apply equivalent protections regardless.